Refund policy
If after you have received your goods and you find you have ordered incorrectly or the items are unsuitable you can return any item to us, at your own cost for a refund or an exchange, as long as it is unused and returned in the original packaging. Goods are not sold on a trial basis. Administration; re-stocking, inclusive delivery and carriage costs may apply. These may be notified individually. If you have opened the box, but not used the product we will refund the cost minus a re-stocking fee of between 10% and 40% minus any relevant delivery charges. Products must be returned with Proof of Purchase and complete with all components including instruction booklets etc. Your statutory rights are not affected. www.financial-ombudsman.org.uk.
You have up to 14 working days after taking delivery to inform us you require a refund. Please call our Customer Service team by email dcservicesjoinery@gmail.com who will inform you of collection options and explain our refunds process. You will be required to keep the item in a resalable condition. If we collect the item from you we will charge you the cost of collection and any necessary repackaging or restocking costs. Returns must, unless by prior arrangement be made within 14 working days.